FAQ
Things to know
Frequently Asked Questions
Creating a listing is straightforward—follow these steps:
Click “Add Listing” (top of the site).
Sign in or create an account (clinic/practitioner or dealer).
Confirm your email if prompted, then you’ll land on the listing form.
Choose a package (Starter / Pro / Elite).
Starter: 30-day standard listing.
Pro: 90-day run.
Elite: Featured placement and no expiry until you mark it sold.
Complete the form (plain English).
Basics: Title, category/sub-category, UK region.
Details: Make/model, year, hours/cycles, software version, condition.
What’s included: Handpieces/applicators, tips/consumables, accessories, manuals.
Documents (upload): Proof of ownership, UKCA/CE status, service history, decontamination certificate.
Price: State if it’s inc/ex VAT; optional “offers considered”.
Upload photos (and optional short video).
Add 6–12 clear photos: front, sides, screen powered on, serial/ID plate (you may mask part of the serial in the image but type it in the form), close-ups of handpieces and any wear.
Good lighting, no heavy filters.
Preview, then submit.
Use Preview to check for typos or missing info.
Not ready? Save Draft and finish later from Dashboard → My Listings.
Checkout and pay for your chosen package.
You’ll receive an order confirmation and your listing moves to review.
Approval (up to 48 hours).
We check completeness, documentation and category fit. You’ll get an email when it’s live – or what to fix.
Note: We’re a classifieds marketplace. Communication, payment, delivery and installation are arranged directly between buyer and seller. For safety, verify serials and ownership, agree a simple sale contract, and consider a third-party engineer for inspection/installation.
Yes. Visit your Dashboard → My Listings → Edit, make your changes (text, photos, documents), then click Submit for review.
All edits require a quick manual check, so your listing will show Under Review and be temporarily offline until approved (up to 48 hours).
Buyers contact you via the Email Seller button on your listing, it opens an email to the address on your profile.
You can also choose to display a phone number; if you leave it off, enquiries come by email only.
1) Sanity-check the ad
If the price is far below typical second-hand value, treat it as a red flag.
Beware urgency (“first to pay now gets it”), pressure to move off email, or requests for deposits before you’ve verified anything. Platforms like Gumtree and Facebook warn against paying in advance for unseen items.
2) Ask for the right proofs
Proof of ownership (invoice or bill of sale to the seller).
UKCA/CE status and service/maintenance logs.
Decontamination certificate (where applicable).
Serial number—check it with the manufacturer or service provider to confirm model, year, and any alerts (the seller can mask part of the serial in photos and share the full number privately).
3) See it working
Ask for clear photos and a short video of the device powered on, scrolling menus, firing a test pulse (if safe), and close-ups of handpieces and serial plate.
If the deal is significant, consider a third-party engineer inspection before money changes hands—marketplaces encourage in-person checks where practical.
4) Communicate in one place
Use the Email Seller button so you have a clean paper trail.
5) Pay safely
Don’t pay in advance for unseen items. If you agree to ship, only pay once you’re satisfied with documentation and proof; avoid irreversible methods and “friends & family” style payments. Major platforms explicitly warn about upfront payments and fake payment confirmations.
For business purchases, ask for a pro-forma invoice with the seller’s registered details; pay to a matching business account and confirm funds have cleared before collection/shipping.
6) Delivery & handover
If shipping, use an insured courier and agree a simple handover checklist (condition on arrival, accessories included, software keys/licences transferred).
On collection, meet at the clinic or suitable premises and inspect before handing over funds – “meet in person in a public/appropriate place” is a core safety tip on big marketplaces.
7) Trust your instincts & report issues
If something feels off – price too good, odd stories, pressure – walk away and report the listing so we can review it. This aligns with wider marketplace guidance to report suspicious activity immediately.
Our site is a classifieds middle-man: communication, payment, delivery and installation are arranged directly between buyer and seller. The steps above consolidate best-practice from large marketplaces (don’t pay upfront, verify the seller and item, inspect where possible) but adapted for medical devices and the UK market.
Need Help? Talk To Our Team.
Buy and sell Your unwanted Medical and Aesthetic Devices